Online Reputation Management refers to the online tracking, monitoring, engaging with the online users of your products/service and managing the business brand image on the whole among the online users and clients. On major basis clients usually look for customer reviews to analyze the reputation of the service based organization before availing their services. Hence, reviews from the peer group really matter as compared to advertising or digital marketing. Where Digital Marketing increases the business revenues by increasing the sale as a result of product promotion, on the other hand, Online Reputation Management is vital in order to maintain the online reputability and thus mark an online presence of the business.
As the digitization is increasing substantially in the past years, online users have gained neatly unstoppable access to upload any negative comment or post. However, earlier back in the days, the critic views only used to reach out to the designated person who takes the complaint – customer care executive. However, ORM helps to manage the brand and control its functioning and provides necessary measures.
We, at Gemini Geeks Technologies Pvt. Ltd. provide one of the best ORM solutions to our clients. We focus on providing organic solutions that drive positive results. Our best digital practices – running paid campaigns, social media account handling, Content Management system and our online PR solutions are effective enough in improving the overall brand image among the online users.
We mainly focus result oriented methods while practicing our Online Reputation Management techniques.
- Engagement of the new clients with the Brand Press releases, forum discussion, customer interaction, review analysis summed up leads to better reputation management of the brand among the clients. With this, new clients get engaged with the brand and also there is an increase in the horizons of the brand to reach to new potential customers. Thus, obviously, increasing the sales for the business.
- Excellent Customer Support We provide instant and guaranteed customer support to our clients and assist them in solving their queries and providing them with quality services that derive positive results to the customers.
- Handling social Media Profiles Social Media is a great platform to engage with your potential customers/clients. Creating accounts on Facebook, Twitter, Instagram helps you to manage your business online end engage with the audience in real time.
- Auditing of the website online This step is crucial especially when it comes to identifying the unfavorable search results and accordingly managing the online reputation of the brand accordingly.
- Conversion rate through the Social Media Social Media Conversions also calculates the ORM. Analyzing such conversions and turning the negative conversions into positive conversions is of utmost priority. Having said all of that, it is obvious to mention that ORM should not be optional but is of paramount importance.
Our experienced team of professionals has rich expertise in creating SEO optimized content which subsequently will improve the brand reputation and the visibility of the business website on the Internet.
